My compass isn't responding or seems inaccurate
Hold your device face up and point the top edge of the screen toward your guess.
Move away from magnetic cases, speakers, chargers, large metal objects, and other sources of interference. Gently rotate your device to help the compass calibrate.
In the app's Settings, open Location Services and check that location access is allowed while using the app. Precise Location can help improve the starting position used for your bearing.
If a Retry compass and location button appears, you can use it to restart preparation. If the problem continues, tell us the warning shown on screen, your device model, and whether you removed magnetic accessories and tried another location. Avoid sharing screenshots containing your precise location.
When does the Daily Expedition change?
A new Daily Expedition becomes available at 08:00 UTC worldwide. Its release time in your local time zone may change with daylight saving time.
Reminders use your chosen local time. After completing the Daily, Continue Exploring lets you play destinations from earlier released Daily Expeditions, including ones you missed. Upcoming destinations stay locked.
The beta currently includes a limited, preloaded Daily schedule. Its availability is shown in Settings.
Why didn't I receive a reminder?
Check that Daily reminders is enabled in the app's Settings and that notifications are allowed in your device's Settings.
Also check Focus and notification-summary settings, which can silence or delay alerts. Reminders skip Daily Expeditions you have already completed. Reopen the app to refresh its reminder schedule.
Where is my progress saved?
Progress is saved on the device where you play. Automatic cross-device synchronization is not currently available.
Keep the app installed if you want to retain its local progress. Resetting progress or deleting the app clears that history; support does not have a server copy to restore. Device backups may contain app data, depending on your backup settings.
Practice attempts are separate from live scores and do not contribute to live streaks or badges. Replaying a Daily does not replace your official result.
If the app displays a saved-progress warning, avoid deleting it or resetting progress. Contact support first.
How do I start over?
Choose Settings → Your Progress → Reset Progress.
This permanently clears your game history on that device, including scores, Daily results, favorites, badges, streaks, and exploration progress. Your settings and reminder preferences remain.
How do I report a bug?
During the beta, you can send feedback through TestFlight or email [email protected].
Please include:
- Your device model and iOS or iPadOS version.
- The app version and build shown in TestFlight.
- What you were doing, what you expected, and what happened.
- Whether the issue happens repeatedly.
- A screenshot or recording, if helpful.
Please hide precise location information or other personal details before sending screenshots.
Found a factual error in a clue or Field Note? Include the destination, the text in question, and a reliable source if available.